Culture Guide
Our Mission
At REQ, we prioritise our team and community, driving innovative solutions that inspire and exceed expectations because we genuinely give a s***.
Our Purpose
We provide expert air conditioning solutions — from personalised consultation through to professional installation and long-term support.
HOW REQ CAME TO BE
Founder and CEO Filip Kraviec began his career as a qualified refrigeration technician, working hands-on in the industry for years. Along the way, he
saw a clear gap—most companies rushed through jobs, but customers were looking for more. They wanted genuine support, clear communication, and a company
that would stick around long after the install was done.
At the same time, Filip experienced firsthand how a workplace can change
when culture gets lost. After a management shift, his previous company
became transactional, with cost-cutting taking priority over people.
That experience pushed him to build something better.
REQ was created to offer a different kind of
experience—one built on care, connection, and long-term trust. Not just for customers, but for the team behind the tools. We do great work, we back our people, and we give a shit—every step of the way.
Our Values
Solutions
We don’t just identify problems—we solve them. We stay proactive and outcome-focused.
Urgency
Time matters. We move fast, stay efficient, and never drag our feet.
Giving a Shit
We care about the work, our teammates, and our customers. Passion and pride go into everything we do.
Accountability
We own our work and results—no excuses, just action.
Teamwork
We succeed together as a team. We support each other and get the job done collectively.
Communication
We speak honestly, listen actively, and keep conversations clear and respectful.
What makes a great team member
Humble, hungry, and switched on
You’re confident in your abilities, always eager to grow, and never above learning or lending a hand.Keeps a good attitude, even on the hard days
The work can be tough — we back each other and keep the energy solid.Proud of the win, hungry for the next
You celebrate success, but you’re always pushing to improve.Takes the job seriously, not themselves
We’re professionals, but we don’t need to be stiff about it.Backs their team, always
If someone needs help, you step in. We win as one crew .Enjoys the people they work with
We spend a lot of time together — so we keep it fun, supportive, and real.Brings good energy
You lift others up and help keep the vibe strong.Gets stuck in and finds a way forward
You bring solutions, not excuses — and you move with urgency.Always learning, always improving
There’s always a next level — and you’re keen to reach it.
What our team members say about us
Meet Our Expert Here
REQ Code of Conduct
1. We treat everyone with respect
No matter your role, background, or opinion — everyone deserves to be heard and treated with decency. We don’t tolerate bullying, discrimination or harassment.
2. We take ownership
We’re accountable for our work, our words and our actions. We own our mistakes, learn from them and do what it takes to make it right.
3. We communicate clearly and honestly
We speak up, listen well and keep things transparent — with each other and with customers. If there’s a problem, we talk about it. If there’s feedback, we give it respectfully.
4. We work as one team
We’ve got each other’s backs. No egos, no blame games. Just solid teamwork, honest effort and a shared drive to do great work together.
5. We act with urgency and care
We don’t drag our feet or cut corners. We move fast, think smart and take pride in doing the job right — the first time.
6. We show up with a solution mindset
Things don’t always go to plan. But we stay calm, stay proactive and figure it out. No excuses — just forward motion.
7. We keep it professional
Whether we’re on-site, talking to a customer or posting online — we represent REQ. We stay sharp, reliable and respectful.
8. We look after ourselves and each other
We work safely, speak up if something doesn’t feel right and support our mates — mentally, physically and emotionally.
9. We keep learning
We’re always open to new ideas, better ways, and personal growth. That’s how we raise the bar — for ourselves and for REQ.
Tools and Systems
Aroflo - Job management software
Go High Level - Customer Relationship Management
Aircall - Customer communication and Intelligence tool
Xero - Accounting software
Gmail - Email/Communication
